Frequently Asked Questions

What will happen when I phone Allambee?

Your call will be answered by our receptionist who will take some brief information from you such as your name, contact information and a few background details about why you are calling. A duty counsellor will then phone you back within 24-48 hours to discuss your situation further and obtain additional information. The duty counsellor is a trained counsellor or psychologist. Alternatively, a face to face meeting can be arranged.

Your referral will be reviewed to ensure that Allambee is the best service to suit your specific needs. A counsellor will contact you after this to set up an appointment or if necessary to support you in connecting to other services.

How much does a counselling session cost?

Allambee provides free counselling, however donations are gratefully appreciated. If you would like to donate please click here to find out how.

How long will I have to wait for an appointment?

Unfortunately at times there may be a waitlist for some services. Every referral is considered and prioritised on an individual basis and the waitlist is reviewed weekly. If you are on the waitlist and your situation changes or you experience any concerns, please contact us for support in the meantime.

Will my sessions be confidential and private?

Please see our Privacy Policy and Confidentiality Page for more information.

What is Family Domestic Violence? Have I been affected?

Please see our page on Family Domestic Violence for more information.

What is Sexual Abuse/Assault? Have I been affected?

Please see our page on Sexual Abuse/Assault for more information.